Our 100% Satisfaction Guarantee means that we want you to be ecstatic with your purchase from Skew Gear.
As a made-to-order business, we make your product as you order them and so we don’t hold inventory. Our products are very carefully inspected for quality, however, in the rare event of a damaged product or a manufacturing error, we offer a free replacement or a refund if you let us know within 14 days of product delivery. Please contact us and mention your order number, a clear photo highlighting the issue and a brief explanation.
Once you place your order, our made-to-order production times are between 3-4 days. Once your order has been produced, you will receive a tracking number to the email provided, and your product will be shipped. Our US (mainland) shipping times for this product is between 3-5 business days.
Our primary goal is to make sure you are incredibly satisfied with your purchase from Skew Gear. Since every product features some personalization, we strongly encourage you to check spellings and grammar before purchase.
Every item that we produce is 100% custom-made and personalized for you, and so we are unable to offer refunds or exchanges.
This also means that returns are not supported if you ordered the wrong size, color or there were errors in spelling or grammar. Again, we urge you to use Preview to view your personalizations prior to Purchase.
If you do have questions or concerns, our customer service team is ready to assist.
Machine wash: cold (max 30C or 90F), gentle cycle, mild detergent; Non-chlorine: bleach as needed; Tumble dry: low heat.