Skew Gear FAQ

What is Skew Gear all about?

Skew Gear is a family-run creative studio rooted in STEM, fueled by curiosity, and obsessed with wonder. We believe the most meaningful gifts are the ones that feel deeply personal—so we design heirloom-quality woven blankets inspired by science, art, music, and imagination, then let you make them your own with rich, hyper-personalized options. It’s not just a gift. It’s a moment, wrapped in something real and personal. Our made-to-order woven heirloom blankets are made in the USA - with 100% Cotton for soft, cozy comfort all year round.

How can I stay updated with the latest products and offers from Skew Gear?

Stay in the loop by subscribing to our newsletter! Enter your email at the bottom of our homepage. Also, follow us on social media for the latest updates, exclusive offers, and more.

Does Skew Gear offer a Satisfaction Guarantee?

Absolutely!  Our 100% Satisfaction Guarantee means we want you to be ecstatic with your purchase from Skew Gear. 

As a made-to-order business, we make your product as you order them and so we don’t hold inventory.  Our products are very carefully inspected for quality, however, in the rare event of a damaged product or a manufacturing error, we’ll be truly bummed that it happened and offer a free replacement or a refund if you let us know within 14 days of product delivery.  To process this request efficiently we will require you to send us a clear photo highlighting the issue and a brief explanation.  Please note that we are unable to offer a refund or replacement for any personalized products, or if the wrong size or color was ordered - or the wrong delivery address was provided while ordering.  For that reason, we encourage you to use our detailed Sizing Guides, and confirm details before placing your order.

Do you offer gift cards?

Yes, we offer digital gift cards of various denominations. These can be purchased directly from our website and make the perfect gift for STEM enthusiasts and those with curious minds.

I didn't get my Newsletter discount email?

Check out your Promotions Tab for the email account you used. Sometimes our newsletter sign up emails with our Join the Skew Crew 10% Discount offer end of chilling under your Promotions tab.

If you still didn't get it send us at email to care@skewgear.com and we'll get your sorted.

Product Information

How do I find the right size?  Are Skew Gear Blankets true to size?
How is my order made? What’s the process?

Shipping, Tracking, Delivery

Which countries do you ship to as of today?
How long does shipping take?
How much is the shipping fee?
Do you offer international shipping?
How do I track my order?
My tracking status says “Delivered" but I haven't gotten anything?
My package is missing/ lost, what can I do?

Cancellations, Returns & Refunds

What is your cancellation, return and exchange policy?

Payment

What payment methods do you accept?
How will I know that my card has been charged? What's the process?